Refunds are not available for absences when lunch service is provided. Refunds may also be subject to administrative fees and will not include any transactional fees.

Each registered student receives one serving per meal. While a second portion is not guaranteed, if food is available, a smaller second serving may be offered.

We can only accommodate limited dietary restrictions. Please email us with details, including your child’s name, grade, and school. Preferences (e.g., dislikes of certain foods) cannot be accommodated.

Orders must be placed by end of day Wednesday of the week before for school lunches and by end of day Tuesday the week of for Eats and Sweets To Go. To avoid disappointment, we recommend ordering at least one week ahead. Lunch service for non-registered students may be available for an additional administrative fee, payable immediately.

• Returning families: Log into your existing account. If you forgot your password, use the “Forgot password?” link. Please update your child’s grade.

• New families: Create an account under the parent’s name using the unique registration code for your school. (Email us for the code, including your child’s name, grade, and school.) Then, create a profile for each child before placing orders.

You will receive a confirmation email from admin@thekitchenstead.ca. Check your spam or junk folder if it does not appear in your inbox. Important: Enter your payment information only once and wait for confirmation. Do not attempt to pay twice. If in doubt, email us.

Payments may take time to process. Please submit your payment once and wait for the confirmation email (check your spam/junk folder). If you still do not receive confirmation, contact us.

Please note that we are offering customers lunch service payment for a month at a time, apart from weekly or per meal options. This allows us to better manage the fluctuating costs of fresh ingredients and materials. We are able, in this way, to better manage and maintain the quality of our food and service throughout the year.

To help busy parents, we will be making the following month’s lunch service available for purchase by the middle of the current month. (For example, October lunch service will be available for purchase by mid-September.) We will send a reminder for this by email when the option for purchase is available.

We are sorry for any inconvenience to you and hope you understand our situation as a small business service provider. We look forward to preparing food and serving the school community and wish you a great start to the new school year!

1. Log into your account on the Kitchenstead website.

2. Click “New Order.”

3. Select your child’s profile and click “Next.”

4. Choose meals you wish to purchase.

5. Confirm your details (name, address, payment).

6. Submit and wait for the confirmation email.

We cannot make changes for personal preferences. The menu is published in advance to help you decide whether to order a particular meal. Only medical allergies are considered for special accommodations.

Please review your orders carefully before submitting. Refunds are not issued for duplicate or mistaken orders once meal production has started.